Meet our Support Workers

As our June theme of the month is all about people, we want you all to get to know some of the amazing Support Workers at Happy Futures, starting with Imogen, Alison, Lilybelle, Elisha and Sam.

We’ve caught up with them to hear more about their career path, why they love supporting people and the best lessons they have learned on the job.

Meet Imogen Oates

Imogen is a Complex Support Worker who likes to spend time with her family and friends, and walking along the beach.

HF: How or why did you start working as a Support Worker?

IO: I grew up with a brother and he has autism, and I knew from a young age about the extra care he required. It was not always easy as his differences made him unique. People treated him differently, but to me he was just my brother, so I want to treat people well just because of who they are and not because of their differences. That’s why I wanted to become a Support Worker and from a young age I knew it was the career path I wanted to take. I want to support people like my brother to live a fulfilled life and be as independent as possible.

HF: What is your favourite thing about being a Support Worker?

IO: I love going to work every day because every day is different. I like seeing the smiles on individuals’ faces and knowing that I am making a difference. Everyone is different, and it’s nice to make sure that they have someone if they need to talk to anybody.

HF: What personal lessons have you learned through working as a Support Worker?

IO: I have learned to be patient and more understanding and that every individual requires a different level and type of care. It is important to make people feel comfortable.

HF: What advice do you have for someone thinking about a career in social care? IO: I’d tell them to just go for it, as it’s a very rewarding job and you go home each day knowing you’ve made a difference in someone’s life.

Meet Alison Sinclair

Alison is a Positive Behaviour Support Worker who loves spending time with her children and grandchildren, long walks in the countryside and overlooking the sea.

HF: How or why did you start working as a Support Worker?

AS: After raising my children by myself I started working in retail to get myself back out there. One of my colleagues suggested that my daughter go for a job at Happy Futures and I just thought to myself no, I’m going to go for it! I had to see it that my life experience was enough, instead of working through college. I just went for it, and that’s it!

HF: What is your favourite thing about being a Support Worker?

AS: Oh goodness, there are so many! But teaching people to swim is really special. People in wheelchairs who can’t walk are totally different in the water. Seeing things like that – things we take for granted, is amazing. People with disabilities are often misjudged, but they have so much to offer and so much to give, and for us to give them empathy and encouragement can help them to do so much. They also bring so much. And I am learning every single day – all things you cannot get from a book.

HF: What personal lessons have you learned through working as a Support Worker?

AS: I’ve learned to not take things personally just because someone is having a bad day and said or did certain things.

HF: What advice do you have for someone thinking about a career in social care?

AS: Just go for it! You’ve got nothing to lose and everything to gain. I just wish I’d done it years ago.

Meet Lilybelle Scott

Lilybelle is a Complex Support Worker who is passionate about putting the needs of disabled people first, and is social, talkative and all about trust.

HF: How or why did you start working as a Support Worker?

LS: I’m doing my Level 3 qualification in Health and Social Care and I’ve always wanted to work in care, as my family has always worked in care. As a very caring person, becoming a Support Worker is just a very natural thing to do. I became a full-time carer for my gran when she became sick and knowing that I was helping someone and making them feel better just made me want to do it even more.

HF: What is your favourite thing about being a Support Worker?

LS: For me it is the bonds you form with individuals you support, and the amount of love you give and receive in return. I also like seeing them grow. It’s amazing to see how something we can do can help someone.

HF: What personal lessons have you learned through working as a Support Worker?

LS: I’ve learned to take everything with a pinch of salt and that every day is going to be different, and to expect that. You don’t know what people are going through, and that makes you realise that you need to treat everybody how you would want to be treated.

HF: What advice do you have for someone thinking about a career in social care?

LS: You have to be a caring person, but you also have to have humour, because you can’t take everything so seriously and personally. You also need to give it everything you have, because if you needed care or support, that’s how you would like to be treated.

Meet Elisha York

Elisha is a Complex Support Worker who loves to spend time with family and friends, go for walks in the country or on the beach, go out for meals and be sociable in general.

HF: How or why did you start working as a Support Worker?

EY: I decided a long time ago that I wanted to do support work and get involved in helping people who have extra needs have a voice. Three of my children are autistic and I just felt they had a voice and I wanted to help them and others to speak up, do what they want, and not be treated any differently. That made me want to become a Support Worker. I feel everyone has got a place and why should stereotypes hold anybody back?

HF: What is your favourite thing about being a Support Worker?

EY: I love the relationships you develop with the people you support and seeing them achieve things in life. It’s nice that I can make a difference and put something of yourself into the job. It’s so nice to know an individual feels they can do something because of your support. It really feels like being part of a family.

HF: What personal lessons have you learned through working as a Support Worker?

EY: It’s important to break any stereotypes and boundaries. I’ve also gained more empathy with, and understanding of, people and their needs. It has been really rewarding making a difference, even in a little way, and seeing that build trust and improve people’s lives. 

HF: What advice do you have for someone thinking about a career in social care?

EY: Just go for it, as it is very rewarding. You need to be really committed to it as it is a lot of time spent with people and you have to give yourself to the individual. You have to go in with a good attitude, and it is important that you enjoy it and get value from it too. If you want to help someone better their quality of life and achieve things, then go for it!

Meet Sam Cain

Sam is a Positive Behaviour Support Worker who loves helping people and looking after her twins, who she considers her whole world.

HF: How or why did you start working as a Support Worker?

SC: I always liked working with people in hospitality, but it wasn’t exactly what I wanted. I considered doing counselling, but after an interview with Happy Futures for an admin position, I was convinced otherwise and became a Support Worker.

HF: What is your favourite thing about being a Support Worker?

SC: I like helping people really. If I can make someone else’s life easier in any way, that’s what I like to do. It is a very satisfying job. I also like teaching individuals new skills, and it’s nice to see what I am dong is helping them live a happier life.

HF: What personal lessons have you learned through working as a Support Worker?

SC: It may seem silly, but it’s that not everything in life has to be perfect for me, as long it is perfect for the individual. What I need is not what they need, and it’s so important to give individuals the support and care that they need and want. I have also become more empathetic to other people’s thoughts and feelings.

HF: What advice do you have for someone thinking about a career in social care?

SC: If you like helping others and you like to learn in your job, then it’s the right move to make. Working as a Support Worker changes your whole outlook on life and it stops you from being self-centred – it’s not about what you’ve got and what you need, but all about what the individuals need. 

If you want to know more about Happy Futures and how you can join our team as a Support Worker, send us a message through the Contact page, or apply today by submitting your cv on the Jobs page.

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