Meet the Team

At Happy Futures we strongly believe that happy staff mean happy individuals, and therefore we do our best to ensure our employees are happy, confident, well trained and satisfied. A strong culture of trust enables our management team to work closely with, but also support our staff to ensure that all our individuals receive the best support, perfectly suited to their needs.

Training and professional development is a big part of our operation as expertly trained staff deliver exceptional support that is compliant with all current regulations and best practices. All staff members receive comprehensive inductions and full mandatory training to ensure compliance with the Care Quality Commission, as well as specialist training and NVQ qualifications. We strongly encourage and support our staff to compete external training and qualifications to develop and enhance their professional skills and knowledge base to deliver the best support possible. At Happy Futures an open style of management is in place which encourages feedback, participation and performance reviews from staff. Staff supervision and feedback is in place at all levels and monthly supervisions and reviews ensure that staff are up to date with training, policies and procedures. Happy Futures never use agency workers and can therefore maintain continuity and consistency within the organisation and the support we offer.

As we adapt our support plans to meet the needs and requirements of the individuals we support and that of their families, communication is key. Staff, families and individuals continuously communicate about areas that may affect their day to day lives and support. Happy Futures has an open-door policy and we promise to always listen to any recommendations, suggestions, queries and complaints and address them in a timely manner.

Our team

Angela Fletcher

Angela Fletcher

Chief Executive Officer

Angela joined the Health and Social Care sector back in 1986 and has since worked with a variety of people, including older people living with dementia, individuals with learning disabilities and individuals in secure units and children’s services. After completing her nursing degree from the Oxford Brookes University in 2003, Angela first worked as a Forensic Staff Nurse, and then progressed to the Deputy Area Manager, Business Support Manager and finally the Area Manager for Yorkshire of one of the UK’s largest support providers. Thereafter, Angela moved into an Operations Director role, leading and delivering strategic change in community regulated services. After receiving her Graduateship in Management from the City and Guilds Institute in London becoming a Fellow for the Institute of Leadership and Management, in 2011 she decided to break away and start Happy Futures. As part of her role as the Chief Executive Officer, Angela directs the strategic growth and development of Happy Futures and oversees every aspect of the business. Angela was awarded a Cavell Star – an award given to nurses, midwives, nursing associates and healthcare assistants who shine bright and show exceptional care.

William Fletcher

William Fletcher

Chief Information Officer

William joined the Happy Futures team in February 2016 as the Operations Director and acted as the Chief Operating Officer from September 2020. Since July 2021, William is the Happy Futures Chief Information Officer and is responsible for adopting technologies that will improve efficiency and productivity within Happy Futures. He is also responsible for creating IT policies and maintaining standards, reviewing vendor proposals and making decisions based on what they offer and how the vendor product may fit into the organisation. He ensures that the company’s data remains secure by keeping up to date on the latest cyber security threats and finds ways to guard against them on an organisation-wide scale. William is a member of the CIPD and is currently working towards his Level 7 qualification in Human Resources Management.

Lynne Taylor

Lynne Taylor

Chief Operations Officer

Well known in the North Yorkshire area for her passion, empowerment and co-production for those with learning disabilities and or mental health needs, Lynne was the Strategic Health Facilitation Lead for North Yorkshire Learning Disabilities from 2009 to 2020 where she  led the achievements of the Valuing People health targets and was responsible for developing, monitoring and auditing various initiatives designed to reduce health inequalities for people with learning disabilities across North Yorkshire and York. In October 2020, Lynne joined the Happy Futures team as the Operations Director and became the Chief Operations Officer in July 2021. With various qualifications in management, leadership and team management, as well as a nursing Diploma from the University of Northumbria, she brings a wealth of knowledge and experience. As the COO, Lynne oversees the day-to-day administrative and operational functions at Happy Futures, provides leadership, line management and supervision of the senior Managers and has a proactive role in new service development and the continuous review of existing service models. She also ensures that the individuals supported by Happy Futures are at the centre of all decision making, that co-production within our quality improvement systems are in place and that Happy Futures as a whole work in partnership with the individuals, their families and staff.

Lucy Fletcher

Lucy Fletcher

Chief Finance Officer

After working as a Customer Service Advisor responsible for speaking to vulnerable adults living in social housing regarding rent, repairs and complaints, Lucy joined the Happy Futures team as the Managing Director’s PA in July 2016. After completing her Level 3 qualification in HR Practice from the CIPD and qualifying as a CIA MAPA instructor, Lucy took on her position of Business Support Manager in September 2017 and then became the Chief Finance Officer in October 2020. Even though her role within Happy Futures is varied, she supports the CEO and finance team with invoices, wages and works closely with the accountant, ensuring that monthly budgets are adhered to and that all banking and financial information is up to date and accurate. To supplement her work in finance, Lucy is currently furthering her education and is in the process of completing an accounting qualification from the Association of Accounting Technicians. Since 2017, Lucy has been the lead on the Autism Accreditation, which was awarded in September 2020, and is currently leading Happy Futures towards a future Advance Accreditation.

Dave Wiseman

Dave Wiseman

Finance Manager

After many years serving in the Royal Air Force, Dave attended the University of Hull as a mature student and gained a BTEC HND in Computing. Having held various management and leadership positions throughout his career, he joined the Happy Futures team in 2014 as a Training Coordinator and became the Business Support Manager in late 2015. In February 2018, Dave took on his current role as the Happy Futures Finance Manager and plays a pivotal role in the business side of Happy Futures. His responsibilities include creating and maintaining contracts, overseeing all financial aspects of the business and using his IT experience to create new company systems and documents.

Matthew Hacking

Matthew Hacking

Payroll Manager

With formal qualifications in business studies, retail banking, business conduct and personal financial services, Matthew worked at HSBC bank as a chief cashier from 2007 until 2017 and since joining the team in July 2018 has brought a wealth of knowledge to the Happy Futures finance office as the Finance Administrator, where his responsibilities included completing the day-to-day financial duties for the company, including payroll, invoicing, managing individuals’ finances and overseeing other financial activities within the company. Since March 2021, Matthew has taken on the role of Payroll Manager, where he oversees the wages for Happy Futures by working closely with the Shift Coordinator and the accountants. His other responsibilities include managing the individuals’ finances and overseeing other financial activities within the company. He is currently in the process of completing an accounting qualification from the Association of Accounting Technicians.

Minette Keyter

Minette Keyter

Human Resources Manager

After completing a BA degree in Behavioural Sciences and then a BA Honours degree in Labour Relations in 2015, Minette started her career as an HR Officer at a leading human rights organisation in early 2016. After taking a break from her career and completing a Master’s degree in business and Management from the University of Suffolk, Minette joined the Happy Futures team in January 2020 as the Human Resources Manager. As part of her role, Minette’s responsibilities include coordinating the recruitment process and implementing the onboarding process of the new starters, managing employee relations, logging all staff related matters and managing HR related projects, including wellbeing programmes and staff personal development portfolios. She is also involved in many administrative duties, including updating policies and procedures, keeping staff files up to date, completing return to work forms and amending HR related documents and processes. Minette is currently enrolled for a CIPD Level 7 Diploma in Human Resources Management.

Laura Harrison

Laura Harrison

Human Resources Assistant

After working as a store manager at Topshop and Topman for nearly 15 years where she was responsible for staff training and development, merchandising and various human resources and admin related duties, Laura joined the Happy Futures team in April 2021 as the Human Resources Assistant. Working alongside and supporting the Human Resources Manager, Laura is responsible for assisting with HR issues on a day-to-day basis and actively participates in the recruitment process. She also updates Breathe HR, aid with all administrative process within the HR department, assist with and act as note taker during any investigations, disciplinary hearings and appeal hearings, ensure the HR Database is accurately updated and support the Human Resources Manager with making referrals to the Disclosure and Barring Service.

Cassie Vasey

Cassie Vasey

Administration Manager

With a Secretarial Studies Certificate from the LCCI, an Advanced Level Apprenticeship in Business Administration and a BTEC Level 3 Diploma in Business Administration, Cassie brings a wealth of knowledge to her position. Since joining the Health and Social Care sector in 2002, Cassie has held secretarial and administrative positions with organisations such as NYCC Health and Adult Services and the NYCC Health and Adult Services Area Management Team. In 2013, she took on the position of Administrative Assistant for the Speech and Language Therapy Team at the Learning Disability Service in Eastfield and soon moved to be the Clinical Team Secretary there in 2014. In 2020, Cassie joined the Happy Futures team as the Administration Manager, where her main focus is the supervision of the administrative processes and procedures. Cassie has a passion for discovering new ways to do tasks and creating efficient administrative systems and uses her skills to support the senior Management team.

Joanne Harness

Joanne Harness

Administration Assistant

With a private and legal secretary’s certificate, a Level 2 qualification in Information Business technology and various qualifications in text processing and presentation, Joanne has held various secretarial and administrative positions and brings a wealth of passion, detail and knowledge to her role. Since joining the Happy Futures team in May 2021, Joanne is responsible for providing word processing support to the Operations Team, ensuring databases and spreadsheets are up to date and retrieve data and run reports as service need requires. and maintains and follows systems for monitoring office and operational support service supplies. She also arranges meetings, collates and distributes agenda and papers, covers reception duties, manages diaries and undertakes general office duties, as required.

Sue Harvey

Sue Harvey

Receptionist

After working in various clerical and secretarial roles for nearly 30 years, Sue joined the Happy Futures team in April as the Skills Centre receptionist and brings a wealth of knowledge and skills with her. As part of her role, Sue is responsible for answering the switchboard, dealing with enquiries, transferring calls, taking messages and meets and greets all visitors. On a daily basis, Sue undertakes general office duties, checks the stock levels of PPE, stationery and uniforms, processes letter and documents, manages company room and car bookings, organises and archives documents and offers overall support to the Administration Team with trialling new processes and systems to allow the team to streamline processes within the company.

Luzanne Fletcher

Luzanne Fletcher

Marketing and Communications Manager

After completing a BA Degree in Communication in 2014, Luzanne started her career at a leading media management organisation, working closely with many government agencies and departments and helping them with media management and marketing activities. At the same time, Luzanne completed her BA Honours Degree in Integrated Organisational Communication and joined the Happy Futures Team in March 2018 in her current role as the Happy Futures Marketing and Communications Manager. Her main responsibilities include developing and implementing communication and marketing campaigns and plans, advertising, public relations, stakeholder relationship management, desktop publishing, graphic design, social and online media management, research and analysis. SHe is also responsible for creating printed marketing material such as brochures and magazines, designing information workbooks for in-house training, producing communication aids and easy read information for individuals, putting together the newsletter, creating posters and social content, updating the website and working with external media partners to create marketing and communication materials for Happy Futures. Luzanne is currently working on various film and web development qualifications, as well as a Master’s Degree in Project Management, to be completed in May 2021.

Melanie Calvert

Melanie Calvert

Creative Assistant

With an entire list of qualifications including a BA Honours degree in Combined Languages from the University of Hull, a TEFL qualification from the Leeds Metropolitan University for teaching English as a foreign language and a Level 3 qualification in PTSD counselling from Oplex Careers, Melanie brings a wealth of knowledge to the Happy Futures team. After working as a teacher, translator, proofreader and language assistant in both the UK and in Italy, Melanie joined the Happy Futures team as the Skills Coordinator in August 2018, where she was responsible for planning and leading all events and activities in the Skills Centre. In August 2019 she decided to put her language and administrative skills to work at Happy Futures as the Receptionist at the Skills Centre, and in March 2021 Melanie joined the Marketing and Communications department as the Creative Assistant where she is responsible for putting together activity packs and craft instructions for individuals, creating easy read documents on a variety of topics, making personalised communication aids, creating a quarterly easy read newspaper alongside individuals involved in the Shadow QUAM, purchasing gifts, proofreading documents and assisting with other tasks for the Marketing and Communications department.  

Emma Whiteside

Emma Whiteside

Acting Assistant Operations Director

Emma started her career in the Health and Social Care sector in 1995 as a Support Worker and completed her Level 2 qualification in Foundation Management for Care in 1998. Thereafter, in 1999, she became the Registered Manager for a service and worked in the role for over 17 years until 2018, while also completing her Level 3 qualification in Advanced Management for Care, her NVQ Level 4 in Health and Social Care, her NVQ Level 4 qualification in Management and finally a Level 5 Diploma in Leadership and Management from the ILM in 2014. Emma joined the Happy Futures team in September 2018 as the Operations Manager and since July 2021 is the Acting Assistant Operations Director, where she oversees and manages the daily Happy Futures operations. Her other responsibilities include, but are not limited to, overseeing quality assurance processes, completing reports, liaising with commissioners regarding new and upcoming referrals, working in partnership with external professionals, interviewing prospective employees, attending reviews and chairing meetings, working on company future planning and progression, and monitoring and promoting compliance with CQC, the local authority and other regulatory services. Emma provides daily support to the entire Happy Futures staff and management team and is involved in creating and delivering bespoke in-house training on topics such as Safeguarding, the Mental Capacity Act, and the deprivation of liberties.

Emily O’Callaghan

Emily O’Callaghan

PBS Active Response Team Manager

After completing her BA Honours degree in Education and Early Childhood Studies form the Liverpool Hope University in 2014, Emily entered the Health and Social Care Sector workforce in 2015, working first as a Care Assistant and then as a Support Worker in a domiciliary service supporting individuals with learning disabilities. In November 2016 Emily joined the Happy Futures team as a Support Worker and was promoted to a Team Leader in February 2018. In August 2019 Emily took on the new role of Assistant Manager, where her main responsibilities included assisting the Registered Manager and Operations Manager with tasks that require completion, completing medication MAR charts and managing Team Leaders. In October 2020, Emily took on her current role as PBS Active Response Team Manager while completing her Positive Behavioural Support Professional Certificate from NHS Wales. She works closely alongside the Head of Positive Behaviour Support and is responsible for the day-to-day delivery of Positive Behaviour Support, overseeing the PBS Active Response Team, MAPA training, inductions, incident management and support and working closely with support teams to ensure support is consistent and of outstanding quality.

Joanne Metcalfe

Joanne Metcalfe

Registered Manager

Joanne joined the Health and Social Care sector in 1992 as a Support Worker and later became the Deputy Manager and eventually Registered Manager of a successful care home. In January 2016, Joanne joined the Happy Futures team as the Registered Manager and her role and responsibilities include monitoring and promoting compliance with the CQC, local authority and other regulatory services, completing audits and reports, and writing support plans and risk assessments for the individuals supported at Happy Futures. With a Level 5 Diploma from the ILM in Leadership and Management, Joanne is also involved in HR procedures, writes and updates policies and procedures, manages finances and assists with the supervision of Support Workers and Team Leaders. She is also responsible for several health and safety related duties and procedures, attends outcome focused reviews and meetings, provides direct support for Support Workers and looks after Rosie, the Happy Futures companion dog.

Rhiannon Thompson

Rhiannon Thompson

Head of Positive Behaviour Support

With a passion for people and their behaviour, Rhiannon completed her BSc Honours degree in Evidence Based Nursing for Learning Disabilities from the University of York in 2008 and continued her education by compelling a MSC degree in Applied Behavioural Analysis from Teesside University in 2014. While studying, Rhiannon started her professional career in 2008, working as a Community Learning Disability Nurse and eventually in 2017 she became a Community Crisis Intervention Practitioner. During this time, she also completed a Postgraduate Certificate in Teaching & Learning in Professional Practice Positive Behaviour Support from Northumbria University. Rhiannon joined the Happy Futures team in October 2019 and as the Head of Positive Behaviour Support and is responsible for ensuring that Happy Futures is at the forefront of delivering person-centred, positive behavioural and psychological support for people with a learning disability, autism or a mental health issue. At Happy Futures, Rhiannon is responsible for the Active Response Team – a team dedicated to the development and implementation of positive behaviour support strategies, ensuring Happy Futures meets exceptional standards. Rhiannon is also currently completing a qualification to become a board certified Behaviour Analyst, which she hopes to complete in late 2021.

Lesley Norris

Lesley Norris

PBS Active Response Team Manager

Lesley started her career in the Health and Social Care sector as a Support Worker in 2007 after completing her GNVQ qualification in Health and Social Care, and while completing her NVQ Level 2 and 3 qualifications in 2009 and 2010, worked as a senior Support Worker until October 2011. She then took on the responsibility and role of Team Leader while completing her Level 5 Diploma in Leadership and Management and then became a Registered Manager of a service between January 2017 and January 2018. Lesley joined the Happy Futures team in January 2018 and was promoted to a Team Leader position in July of the same year. In January 2019 Lesley took on the position of Operations Assistant, in which she was responsible for completing support schedules, dealing with HR responsibilities such as covering sickness, annual leave requests, organising training, training requests and attending interviews when required. In January 2021, Lesley took on her current role as a PBS Active Response Team Manager. She works closely alongside the Head of Positive Behaviour Support and is responsible for the day-to-day delivery of Positive Behaviour Support, overseeing the PBS Active Response Team, MAPA training, inductions, incident management and support and working closely with support teams to ensure support is consistent and of outstanding quality.

Christie Beautyman

Christie Beautyman

Positive Behaviour Support Active Responder

After completing her Social Sciences and Humanities qualification in 2017, Christie went on to complete her BSc Degree in Psychology from the University of Hull. On completion of her qualifications, Christie joined the Health and Social Care sector as a Children and Young Person Domestic Abuse Practitioner in 2019, where she was responsible for raising awareness about the effects of domestic abuse, supporting, planning and delivering sessions for parents, carers and young people alleged to have caused or been exposed to harm and for preparing resources for programme delivery, group facilitation and welfare checks. During this time, she also worked as a Mental Health Crisis Support Worker, in which she supported individuals during crisis or distress and promoted mental health wellbeing. Christie joined the Happy Futures team in January 2021 as a Positive Behaviour Support Active Responder, where she is responsible for the day-to-day support of PBS staff teams, contributing and supporting the development and implementation of PBS plans, supporting the transition of new care packages and providing on-hand support for individuals who may be in crisis due to deterioration in mental health, physical health or behaviour.

Hayley Pearce

Hayley Pearce

Positive Behaviour Support Active Responder

Since joining the Health and Social Care sector, Hayley has worked as both a Support Worker and a Senior Support Worker where she supported vulnerable individuals with complex care needs and was responsible for shift leading, training and competency assessments. She is passionate about promoting independence and community integration and made this one of her focus points throughout her career. Hayley joined the Happy Futures team in January 2021 as a Positive Behaviour Support Active Responder, where she is responsible for the day-to-day support of PBS staff teams, contributing and supporting the development and implementation of PBS plans, supporting the transition of new care packages and providing on-hand support for individuals who may be in crisis due to deterioration in mental health, physical health or behaviour.

Lorna Jones

Lorna Jones

CHILDREN AND YOUNG PEOPLE POSITIVE BEHAVIOUR SUPPORT ACTIVE RESPONDER

After completing her BTEC National Diploma in Health and Social Care, Lorna joined the sector in 2016 as a Team Leader at a service for children and young people, and in 2019 completed her Level 3 qualification in Advanced Safeguarding. In 2020 she joined the Happy Futures team as a Team Leader and in 2021 took on the role of Children and Young People Positive Behaviour Support Active Responder, where she is responsible for the day-to-day support of PBS staff teams, contributing and supporting the development and implementation of PBS plans, supporting the transition of new care packages and providing on-hand support for individuals who may be in crisis due to deterioration in mental health, physical health or behaviour.

Lisa Brennan

Lisa Brennan

Transitions Positive Behaviour Support Active Responder

After completing her NVQ Level 2 qualification in Health and Social Care, Lisa joined the sector in 2013 as a health care assistant, and joined the Happy Futures team in 2017 as a Support Worker. In 2019 she took on the position of Team Leader and in April 2021 became the Happy Futures Transitions PBS Active Responder. In her new role, Lisa is responsible for leading the transitions of new individuals into the Happy Futures services, working alongside the Positive Behaviour Support Mangers in building a suitable staff team for the individual and assisting in writing PBS support plans. Lisa also works closely with the Head of Positive Behaviour Support in assessing potential new individuals through the internal referral system. As she is currently working towards her NVQ Level 5 qualification in Leadership and Management, Lisa also supports staff on a day to day basis to ensure they deliver outstanding Positive Behavior Support.