Meet the Team

At Happy Futures we strongly believe that happy staff mean happy individuals and, therefore, we do our best to ensure our employees are happy, confident, well trained and satisfied. A strong culture of trust enables our management team to work closely with, but also support our staff to ensure that all our individuals receive the best support, perfectly suited to their needs.

Training and professional development is a big part of our operation as expertly trained staff deliver exceptional support that is compliant with all current regulations and best practices. All staff members receive comprehensive inductions and full mandatory training to ensure compliance with the Care Quality Commission and Ofsted as well as specialist training and NVQ qualifications. We strongly encourage and support our staff to complete external training and qualifications to develop and enhance their professional skills and knowledge base to deliver the best support possible. At Happy Futures an open style of management is in place which encourages feedback, participation and performance reviews from staff. Staff supervision and feedback is in place at all levels and monthly supervisions and reviews ensure that staff are up to date with training, policies and procedures. Happy Futures never use agency workers and can, therefore, maintain continuity and consistency within the organisation and the support we offer.

As we adapt our support plans to meet the needs and requirements of the individuals we support and that of their families, communication is key. Staff, families and individuals continuously communicate about areas that may affect their day to day lives and support. Happy Futures has an open-door policy and we promise to always listen to any recommendations, suggestions, queries and complaints and address them in a timely manner.

Leadership Team

Angela Fletcher

Chief Executive Officer

Angela joined the Health and Social Care sector back in 1986 and has since worked with a variety of people, including older people living with dementia, individuals with learning disabilities and individuals in secure units and children’s services. After completing her nursing degree from the Oxford Brookes University in 2003, Angela first worked as a Forensic Staff Nurse, and then progressed to the Deputy Area Manager, Business Support Manager and finally the Area Manager for Yorkshire of one of the UK’s largest support providers. Thereafter, Angela moved into an Operations Director role, leading and delivering strategic change in community regulated services. After receiving her Graduateship in Management from the City and Guilds Institute in London becoming a Fellow for the Institute of Leadership and Management and in 2011 she decided to break away and start Happy Futures. As part of her role as the Chief Executive Officer, Angela directs the strategic growth and development of Happy Futures and oversees every aspect of the business. Angela was awarded a Cavell Star – an award given to nurses, midwives, nursing associates and healthcare assistants who shine bright and show exceptional care.

William Fletcher

Chief Information Officer

William joined the Happy Futures team in February 2016 as the Operations Director and acted as the Chief Operating Officer from September 2020. Since July 2021, William is the Happy Futures Chief Information Officer and is responsible for adopting technologies that will improve efficiency and productivity within Happy Futures. He is also responsible for creating IT policies and maintaining standards, reviewing vendor proposals and making decisions based on what they offer and how the vendors product may fit into the organisation. He ensures that the company’s data remains secure by keeping up to date on the latest cyber security threats and finds ways to guard against them on an organisation-wide scale. William has a Level 7 Advanced diploma in Human Resource Management from the CIPD and ILM level 5 in Leadership and Management. William is currently studying for various Microsoft certifications and is due to start his MBA with the University of South Wales in October 2022.

Lynne Taylor

Chief Operations Officer

Well known in the North Yorkshire area for her passion, empowerment and co-production for those with learning disabilities and or mental health needs, Lynne was the Strategic Health Facilitation Lead for North Yorkshire Learning Disabilities from 2009 to 2020 where she  led the achievements of the Valuing People health targets and was responsible for developing, monitoring and auditing various initiatives designed to reduce health inequalities for people with learning disabilities across North Yorkshire and York. In October 2020, Lynne joined the Happy Futures team as the Operations Director and became the Chief Operations Officer in July 2021. With various qualifications in management, leadership and team management, as well as a nursing Diploma from the University of Northumbria, she brings a wealth of knowledge and experience. As the COO, Lynne oversees the day-to-day administrative and operational functions at Happy Futures, provides leadership, line management and supervision of the senior Managers and has a proactive role in new service development and the continuous review of existing service models. She also ensures that the individuals supported by Happy Futures are at the centre of all decision making, that co-production within our quality improvement systems are in place and that Happy Futures as a whole work in partnership with the individuals, their families and staff.

Lucy Fletcher

Chief Finance Officer

After working as a Customer Service Advisor responsible for speaking to vulnerable adults living in social housing regarding rent, repairs and complaints, Lucy joined the Happy Futures team as the Managing Director’s PA in July 2016. After completing her Level 3 qualification in HR Practice from the CIPD and qualifying as a CIA MAPA instructor, Lucy took on her position of Business Support Manager in September 2017 and then became the Chief Finance Officer in October 2020. Even though her role within Happy Futures is varied, she supports the CEO and finance team with invoices, wages and works closely with the accountant, ensuring that monthly budgets are adhered to and that all banking and financial information is up to date and accurate. To supplement her work in finance, Lucy is currently furthering her education and is in the process of completing an accounting qualification from the Association of Accounting Technicians. Since 2017, Lucy has been the lead on the Autism Accreditation, which was awarded in September 2020, and is currently leading Happy Futures towards a future Advance Accreditation.

[Back to Top]

Head Office Team

Matthew Hacking

Payroll Manager

With formal qualifications in business studies, retail banking, business conduct and personal financial services, Matthew worked at HSBC bank as a chief cashier from 2007 until 2017 and since joining the team in July 2018 has brought a wealth of knowledge to the Happy Futures finance office as the Finance Administrator, where his responsibilities included completing the day-to-day financial duties for the company, including payroll, invoicing, managing individuals’ finances and overseeing other financial activities within the company. Since March 2021, Matthew has taken on the role of Payroll Manager, where he oversees the wages for Happy Futures by working closely with the Shift Coordinator and the accountants. His other responsibilities include managing the individuals’ finances and overseeing other financial activities within the company. He is currently in the process of completing an accounting qualification from the Association of Accounting Technicians.

Dave Wiseman

Finance Manager

After many years serving in the Royal Air Force, Dave attended the University of Hull as a mature student and gained a BTEC HND in Computing. Having held various management and leadership positions throughout his career, he joined the Happy Futures team in 2014 as a Training Coordinator and became the Business Support Manager in late 2015. In February 2018, Dave took on his current role as the Happy Futures Finance Manager and plays a pivotal role in the business side of Happy Futures. His responsibilities include creating and maintaining contracts, overseeing all financial aspects of the business and using his IT experience to create new company systems and documents.

Leigh Armstrong


Leigh joined Happy Futures in October 2022, bringing with her knowledge and experience in software and IT skills, customer services and financial administration.  Leigh works in our Finance Team assisting the Payroll Manager with updating wages information, inputting new starter information as well as arranging individuals monies to be distributed with the Admin Team.  Leigh’s day to day responsibilities are checking financial records for accuracy, recording employee’s mileage and ensuring it is kept in line with mileage contracts that are in place for individuals.  Leigh also regularly liaises with support workers, managers and external professionals.

Bobby Moore

Shift Coordinator

Bobby joined the Health and Social Care sector in August 2018 when he joined Happy Futures as a Support Worker. Since then he has completed his Level 3 qualification as a Lead Adult Care Worker and took on the role of Positive Behaviour Support Worker at Happy Futures in June 2020 where he was responsible for supporting individuals with challenging behaviours. In December 2021, Bobby became the Happy Futures Shift Coordinator, and within this role he is responsible for the day-to-day management of the company’s staffing rota, ensuring the appropriate levels of staffing is maintained at all times. Bobby works closely with the Finance and Operational Teams in supporting the needs of these departments.

Minette Keyter

Human Resources Manager

After completing a BA degree in Behavioural Sciences and then a BA Honours degree in Labour Relations in 2015, Minette started her career as an HR Officer at a leading human rights organisation in early 2016. After taking a break from her career and completing a Master’s degree in Business and Management from the University of Suffolk, Minette joined the Happy Futures team in January 2020 as the Human Resources Manager. As part of her role, Minette’s responsibilities include coordinating the recruitment process and implementing the onboarding process of the new starters, managing employee relations, logging all staff related matters and managing HR related projects, including wellbeing programmes and staff personal development portfolios. She is also involved in many administrative duties, including updating policies and procedures, keeping staff files up to date, completing return to work forms and amending HR related documents and processes. Minette is currently enrolled for a CIPD Level 7 Diploma in Human Resources Management.

Sharon Coutts


With various roles in payroll, staff rotas, recruitment, team leadership, training and administration, Sharon has been able to bring a variety of experience to her role at Happy Futures.  Starting with the company in July 2022 as an administrator, Sharon is currently seconded with the HR Team as a Recruitment Coordinator, assisting with arranging and being part of job fairs and recruitment days as well as shortlisting, interviewing and onboarding new starters into the company.  Sharon will be working closely with local job centres in the area as well as assisting the HR Manager with rolling out new recruitment strategies and initiatives.

Michelle Lakin

Human Resources Administrator

Michelle joined the Health and Social Care sector in 1999 as a Support Worker in a care home, where she worked full time from 2004 as she completed her Business and Criminology degree from Sunderland University, followed by her NVQ Level 3 and Level 4 qualifications in Health and Social care between 2008 and 2010. Michelle then set her sights on new challenges and, whilst completing her NVQ Level 4 qualification in Leadership and Management for Care Services, took on the role of Registered Manager at the care home where she was responsible for the day to day running of the home, completing audits, attending reviews, writing support plans and conducting staff supervisions. With this wealth of knowledge of both the practical and administrative side of social care, Michelle joined the Happy Futures team in October 2021 as the Human Resources Administrator and is responsible for assisting the Human Resources Manager with HR issues on a day-to-day basis, participating in the recruitment process, taking notes at meetings and interviews, maintaining applicant trackers and spreadsheets, updating internal HR systems and assisting with payroll by providing the department with relevant employee information.

Cassie Vasey

Administration Manager

With a Secretarial Studies Certificate from the LCCI, an Advanced Level Apprenticeship in Business Administration and a BTEC Level 3 Diploma in Business Administration, Cassie brings a wealth of knowledge to her position. Since joining the Health and Social Care sector in 2002, Cassie has held secretarial and administrative positions with organisations such as NYCC Health and Adult Services and the NYCC Health and Adult Services Area Management Team. In 2013, she took on the position of Administrative Assistant for the Speech and Language Therapy Team at the Learning Disability Service in Eastfield and soon moved to be the Clinical Team Secretary there in 2014. In 2020, Cassie joined the Happy Futures team as the Administration Manager, where her main focus is the supervision of the administrative processes and procedures. Cassie has a passion for discovering new ways to do tasks and creating efficient administrative systems and uses her skills to support the senior Management team.

Joanne Harness

Administration Assistant

With a private and legal secretary’s certificate, a Level 2 qualification in Information Business technology and various qualifications in text processing and presentation, Joanne has held various secretarial and administrative positions and brings a wealth of passion, detail and knowledge to her role. Since joining the Happy Futures team in May 2021, Joanne is responsible for providing word processing support to the Operations Team, ensuring databases and spreadsheets are up to date and retrieve data and run reports as service need requires. and maintains and follows systems for monitoring office and operational support service supplies. She also arranges meetings, collates and distributes agenda and papers, covers reception duties, manages diaries and undertakes general office duties, as required.

Lorraine Vasey


With reception, administration and computing qualifications and various secretarial and administrative roles, Lorraine brings a wealth of experience to her role as Administrator.  Since joining Happy Futures in April 2022, Lorraine works on our switchboard and greets visitors at our Head Office, so is quite often the first point of contact with support workers, managers and external professionals.  Lorraine assists our Finance Team with the distribution of monies to our individuals and has recently taken on the task of updating our company inventory.  Lorraine’s day to day duties involve reception cover, management of stock control and ordering and distribution of PPE to our support workers.

[Back to Top]

Operations Team

Michael Short

Positive Behaviour Support Manager

Michael has worked in Health and Social Care in excess of 30 years, and during this time has developed a deep passion for the sector and has committed himself to making a possible difference to people’s lives – both the individuals supported, and the staff who support them. Michael holds various qualifications in clinical skills, Positive Behaviour support, executive coaching and management, including a Degree in Health and Social Care and Clinical Skills from the University of Manchester. Michael holds a qualified teacher status in higher and further education. Michael is a founding member of the National Skills Academy for Social Care who set the standards for the social care industry. He is also a member of the British Institute of Learning Disabilities, is registered with the UK Society of Behaviour Analysis (UK-SAB), and is an active member of the Restraint Reduction Network. During his career, Michael has worked for international, national and local organisations, including the NHS and Local Government all relating to Health, Social Care and Management.  In his most recent Position he was as Positive Behaviour Support Practitioner Manager at a large organisation where he was responsible for strategy and policy design and the management of 22 PBS practitioners who trained their staff in PBS, non-restrictive and restrictive skills, and carried out functional assessments and behaviour analysis to reduce the need for restraint and identify the function and reasons for the behaviour. With all these qualifications and experience, Michael brings a new dimension to Happy Futures’ Support Service services as the Positive Behaviour Support Manager, a position he has held since April 2022 when he joined the Happy Futures team. In this role, Michael’s main responsibilities includes working with individuals in their own supported living accommodation to assess and monitor behaviours, whilst supporting support staff to develop their skills, confidence and knowledge, providing bespoke training and supervision for staff, undertaking a range of clinical and functional assessments, and formulating and implementing PBS and Quality of Life plans.

Lesley Norris

Treetops Operations Manager

Lesley started her career in the Health and Social Care sector as a Support Worker in 2007 after completing her GNVQ qualification in Health and Social Care, and while completing her NVQ Level 2 and 3 qualifications in 2009 and 2010, worked as a senior Support Worker until October 2011. She then took on the responsibility and role of Team Leader while completing her Level 5 Diploma in Leadership and Management and then became a Registered Manager of a service between January 2017 and January 2018. Lesley joined the Happy Futures team in January 2018 and was promoted to a Team Leader position in July of the same year. In January 2019, Lesley took on the position of Operations Assistant, in which she was responsible for completing support schedules, dealing with HR responsibilities such as covering sickness, annual leave requests, organising training, training requests and attending interviews when required. In January 2021, Lesley became the PBS Active Response Team Manager, where she worked closely alongside the Head of Positive Behaviour Support and was responsible for the day-to-day delivery of Positive Behaviour Support. Since January 2022, Lesley has taken on the role of Treetops Operations Manager and is responsible for managing the Treetops Team Managers. She also advises and supports all employees involved in crisis management, conducts debriefs, ensures paperwork, reviews and care planning is up to date and works closely with support teams to ensure support is consistent and of outstanding quality.

Emily O’Callaghan

Registered Manager

After completing her BA Honours degree in Education and Early Childhood Studies from the Liverpool Hope University in 2014, Emily entered the Health and Social Care sector in 2015, working initially as a Care Assistant and then as a Support Worker in a residential service supporting individuals with learning disabilities. In November 2016, Emily joined the Happy Futures team as a Support Worker and was promoted to a Team Leader in February 2018. In August 2019, Emily took on the new role of Assistant Manager, where her main responsibilities included assisting the Registered Manager and Operations Manager, completing medication MAR charts and managing Team Leaders. In October 2020, Emily became a PBS Active Response Team Manager while completing her Positive Behavioural Support Professional Certificate from NHS Wales. She worked closely alongside the Head of Positive Behaviour Support and was responsible for the day-to-day delivery of Positive Behaviour Support. In July 2021, Emily took on the role of Registered Manager where she is responsible for ensuring compliance with the CQC and Local Authority guidance. Emily provides leadership to all staff in order to deliver the highest quality of support within a safe working and living environment. Emily delivers CPI training, completes audits and monitors the support the individuals receive to ensure they are treated with dignity and respect.

Richard Swaryczewski

Team Manager

After working in residential care as an Auxiliary Nurse for 8 years and as a Dyslexia trainer between 2014 and 2019, Richard joined the Happy Futures team in 2019 as a Complex Needs Support Worker. With a NVQ Level 2 in Health and Social Care and a Level 3 qualification in First Aid at Work, Richard soon took on the role of PBS Support Worker and in April 2022 he was promoted to Team Manager. In his current role, Richard is responsible for overseeing the individuals we support. He also provides on-call support, responds to incidents and accidents and oversees medication competencies, the review of care plans, new starter inductions and staff supervisions.

Joanne Metcalfe

Quality Assurance Coordinator

Joanne joined the Health and Social Care sector in 1992 as a Support Worker and later became the Deputy Manager and eventually Registered Manager of a successful care home. In January 2016, Joanne joined the Happy Futures team as the Registered Manager and her role and responsibilities included monitoring and promoting compliance with the CQC, local authority and other regulatory services, completing audits and reports, and writing support plans and risk assessments for the individuals supported at Happy Futures. Since August 2021, Joanne is the Happy Futures Quality Assurance Coordinator, responsible for developing systems and monitoring and improving quality of support within the company. She completes audits, compiles reports and is constantly implementing improvements to enhance the quality of support offered by Happy Futures. With a Level 5 Diploma from the ILM in Leadership and Management, Joanne is also involved in writing and updating policies and procedures.

[Back to Top]

Children’s Team

Sharon Woolhouse

Children's Manager

Sharon joined the Health and Social Care sector in 2008, initially working in adults’ services for young adults with autism and learning disabilities in a residential home and college. She then moved into children’s services, working mainly with children and young people with emotional and behavioural difficulties, mental health and learning disabilities. Sharon has worked in several roles over the years, starting as a care and keyworker, progressing into more senior and managerial roles. During this time, she completed her Level 3 Diploma in Adults and CYPW, and a Level 5 Leadership and Management Diploma in Children’s Social Care and Adults in 2017. In 2020 Sharon decided to work out of residential care and worked as a Children’s Social Care Consultant and Regulation 44 Independent Visitor. This role involved visiting children’s homes across the UK, being a critical advisor to the managers, evaluating the effectiveness of safeguarding and whether the conduct of the home promotes children’s well-being, then sharing her report with Ofsted which formed part of their inspection framework. Bringing a wealth of experience and knowledge, Sharon joined the Happy Futures team in April 2022 as the Children’s Manager and will be responsible for the day to day running of the children’s services at Happy Futures.

Jane Nicholson


With a Level 3 City & Guilds Diploma in Residential Childcare, Jane has over 14 years’ experience working in the Health and Social Care sector.  Jane supports the Children’s Manager and team to ensure a young person can live a fulfilling life, with meaningful education, activities and family contact.  Jane is responsible for the day to day running of the home in the absence of the Children’s manager in line with Ofsted, safeguarding and also promoting the welfare and development of the young people.  Jane ensures she is a positive and empowering role model for young people and staff.

[Back to Top]